Did your gift not work for your little bee? Let us help! Eligible items need to be unwashed, with the original tags/packaging. If products are part of a gift set, the entire gift set must be returned. Specific promotional items marked Final Sale cannot be returned. Returns need to be requested within 30 days of when the original order was received.
All returns require a return merchandise authorization (RMA). To request an RMA please fill out the below form. Once approved you will receive an email with instructions and a return label. Approvals can take up to 48 business hours and missing or incomplete information will delay your return.
Please note Burt’s Bees Baby does not process exchanges. Merchandise Credit only, original shipping costs are not eligible. Credit can only be issued for items purchased directly from the Burt’s Bees Baby online store.