Shipping & Returns

We believe in having the best possible online shopping experience.

SHIPPING

Free shipping

On orders totaling* $80+, we offer free standard economy (10-12 business days) shipping.  Need it sooner?  We offer a variety of shipping options to meet your needs. 

Free shipping is not available to Hawaii, Alaska or US Territories.

*order totals are calculated after all sales or promotions are applied and exclude all sales tax & shipping charges 

Processing time

Orders placed before 12 pm ET Monday-Friday for Standard Overnight, 2 Day and Ground shipping will process within 1 Business Day. All orders placed after 12 pm ET will be processed and shipped as though it was placed on the following Business Day. Business days exclude weekends and holidays.

All orders are subject to availability and credit authentication. During sale and holiday periods, additional processing time may be required.

Canada & International shipping

Burt’s Bees Baby products are intended for end use in the United States. Products sold for end use in the U.S. are not labeled for international distribution. Burt’s Bees Baby strictly prohibits the shipping of our product to any location outside the United States. Burt’s Bees Baby reserves the right to cancel or modify any order.

For Canada customers please visit www.amazon.ca and www.buybuybaby.ca for Canada product availability.

Multiple Addresses

You may only ship to one address per order.

If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address.

Refused Shipments

Please note that if you refuse your order, or any part of it without authorization, you will be responsible for all shipping charges.

Redirecting an Order

Please make sure your shipping address is correct. Once in transit, we cannot redirect shipments to a new or different address. If you order is returned for an invalid or incorrect address your order will be returned to stock and the order refunded less any shipping charges. 

ORDER CONFIRMATION AND TRACKING

An email confirmation will be sent to you confirming your order once it has been received. The confirmation will be sent within 15 minutes of your order being placed.

You will also receive an email confirmation when your order ships with both the carrier and tracking number. If you have created a Burt’s Bees Baby shopping account, you can log in to your account to get an updated order status and shipping information at any time.


RETURNS

What items are eligible? Items need to be unwashed and with the original tags/packaging.  If you purchased a product as part of a gift set, the entire gift set must be returned. Specific promotional items marked Final Sale cannot be returned. All returns require a return merchandise authorization (RMA) and requests need to be within 30 days of when the original order was received. A prepaid return label can be provided for returns. Please note if you choose to use the provided label, $5 will be deducted from your credit. Original shipping costs will not be refunded. Please note Burt’s Bees Baby does not process exchanges. 

Requesting an RMA with an account: 

  • Log into your customer account
  • Go to "my orders" 
  • Click "view order" for the order you wish to request an RMA
  • Click "returns" 
  • Fill out the information for the RMA
  • Click "submit" 

Requesting an RMA with guest checkout: 

  • Go to Orders & Returns 
  • Enter order ID, billing last name and either the billing email or billing zip code
  • Click "continue" 
  • Click "returns" 
  • Fill out the information for the RMA
  • Click "submit" 

Requesting an RMA for gifts:

  • Got your item(s) as a gift? Let us help, click here to get started 

To view the status of your return, login to your Burt’s Bees Baby shopping account. if you have checked out as a guest, click here to view your order or return status.