Shipping & Returns

We believe in having the best possible online shopping experience.

SHIPPING

SHIPPING POLICIES

Effective. 07.08.2020

Orders with Priority or Express shipping that are placed on a weekday (excludes weekends and holidays) will be shipped within one (1) to two (2) business days.  Ground and Standard will be processed and shipped to be received using the grid below. Note, Standard shipments can take up to 10-12 business days and will ultimately be delivered by either FedEx or the USPS.

Please note we do not guarantee any delivery that has incorrect shipping address information or is not delivered on time due to severe weather or acts of nature that delay the carrier.  Shipping rates are based on method, total weight, and destination from our Denver, CO facility.    

Free ShippingStandardGroundPriority
Purchase Total Over $75 Any Any Any
Delivery Time 10-12
Business Days
10-12
Business Days
3-6
Business Days
2-3
Business Days
Available Where? Continental U.S. Only**
P.O. Box Delivery? Yes No
APO and FPO Delivery? Not Available Yes
Allow 12-15 Business Days
Not Available
Canada? No, we are unable to ship to Canada at this time.
Notes *Actual delivery times and costs are subject to change
**Free Shipping is not available to Hawaii, Alaska, and U.S. Territories
FREE SHIPPING
On orders totaling* $75+, we offer free standard (8-12 business days) shipping.  Need it sooner? We offer a variety of shipping options to meet your needs. 

Free shipping is not available to Hawaii, Alaska or US Territories.

*order totals are calculated after all sales or promotions are applied and exclude all sales tax & shipping charges.

 

PROCESSING TIME

Orders are processed Monday - Friday. Express, Priority and Ground shipping will process within one (1) to two (2) Business Days.  Business days exclude weekends and holidays.

All orders are subject to availability and credit authentication. During sale and holiday periods, additional processing time may be required.

CANADA & INTERNATIONAL SHIPPING

Burt’s Bees Baby products are intended for end use in the United States. Products sold for end use in the U.S. are not labeled for international distribution. Burt’s Bees Baby strictly prohibits the shipping of our product to any location outside the United States. Burt’s Bees Baby reserves the right to cancel or modify any order.

For Canada customers please visit www.amazon.ca and www.buybuybaby.ca for Canada product availability.

MULTIPLE ADDRESSES

You may only ship to one address per order.

If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address.

REFUSED SHIPMENTS

Please note that if you refuse your order, or any part of it without authorization, you will be responsible for all shipping charges.

REDIRECTING AN ORDER

Please make sure your shipping address is correct. Once in transit, we cannot redirect shipments to a new or different address. If you order is returned for an invalid or incorrect address your order will be returned to stock and the order refunded less any shipping charges. 

ORDER CONFIRMATION AND TRACKING

An email confirmation will be sent to you confirming your order once it has been received. The confirmation will be sent within 15 minutes of your order being placed.

You will also receive an email confirmation when your order ships with both the carrier and tracking number. If you have created a Burt’s Bees Baby shopping account, you can log in to your account to get an updated order status and shipping information at any time.


RETURNS

What items are eligible? If you purchased a product as part of a gift set, the entire gift set must be returned. Specific promotional items marked Final Sale cannot be returned. All returns require a return merchandise authorization (RMA) and requests need to be within 30 days* of when the original order was received. Items received after this timeframe or that do not meet the return conditions (unwashed, unworn/free from any/all debris including pet hair and tags must be attached will not be returned, replaced nor credited).  

A prepaid return label can be provided for returns. Please note if you choose to use the provided label, $5 will be deducted from your credit. Original shipping costs will not be refunded. Please note Burt’s Bees Baby does not process exchanges

*All family jammies returns must be postmarked by December 31, 2020 or by within the 30-day of receipt as well as meet all the return conditions to be eligible for return.

Burt's Bees Baby monitors Return Activity and reserve the right to limit returns.

We do not accept returns for items not purchased on burtsbeesbaby.com. If you purchased a Burt's Bees Baby product from anywhere other than burtsbeesbaby.com, please reference the return policy of the company you purchased it from.

Requesting an RMA with an account: 

  • Log into your customer account
  • Go to "my orders" 
  • Click "view order" for the order you wish to request an RMA
  • Click "returns" 
  • Fill out the information for the RMA
  • Click "submit" 

Requesting an RMA with guest checkout: 

  • Go to Orders & Returns 
  • Enter order ID, billing last name and either the billing email or billing zip code
  • Click "continue" 
  • Click "returns" 
  • Fill out the information for the RMA
  • Click "submit" 

Requesting an RMA for gifts:

  • Got your item(s) as a gift? Let us help, click here to get started 

To view the status of your return, login to your Burt’s Bees Baby shopping account. if you have checked out as a guest, click here to view your order or return status.