Start a Return
We’ve partnered with Happy Returns to make returns simple and free*
1. To initiate your return, click Product Return below.
2. Enter your order number and zip code.
3. Select any convenient Return Bar location for drop off. No packaging or label is required.
*Free Return only applies to those that are dropped off and for returns containing 9 (nine) or more items two separate returns may need to be submitted.
Holiday Return Policy
Holiday Return Policy Effective Dates: October 1 - December 31, 2024
You have 45 days from the date of original receipt (as noted on the delivery tracking) to return your new, unworn items.
Standard Return Policy
Policy Overview: You can return items within 30 days from the original delivery date (as noted on the delivery tracking), provided they meet the return conditions outlined below.
Return Conditions
- New and Unworn: Items must be unwashed, free from debris (including pet hair), and have original tags or packaging. If you purchased a product as part of a set, the entire set must be returned.
- Original Packaging: All original tags, labels, and packaging must be intact and included.
- Return Window: Returns must be postmarked within 30 days from the original delivery date.
- Exclusions: Items that are Final Sale cannot be returned.
- Defective or Damaged Items: If you believe your item(s) have a manufacturing defect or damage, you can submit a request HERE.
Return Requirements
- Pre-authorization: All returns must be pre-authorized. To initiate your return, click HERE. For returns containing 9 (nine) or more items, two separate returns may need to be submitted.
- Condition: Items must be new, unworn, and in their original packaging to qualify for a return.
- Exclusions: Final Sale items, The Baby Bee Box, Baby Bee Bags, and gift cards cannot be returned. Some specialty products and giveaways may have separate return conditions.
- Items that do not meet the above conditions may not be accepted for return.
Burt's Bees Baby does not process exchanges. For more information please review our Return FAQ's or for further assistance, please CONTACT US