We’ve partnered with Happy Returns to make returns simple and free*

1.  To initiate your return, click Returns below.
2.  Enter your order number and zip code.
3. Select any convenient Return Bar location for drop off. No packaging or label is required.

 *Free Return only applies to those that are dropped off and for returns containing 9 (nine) or more items two separate returns may need to be submitted. 

Standard Return Policy 

Policy Overview: You can return items within 30 days from the original delivery date (as noted on the delivery tracking), provided they meet the return conditions outlined below.

❓ Have Questions? See our full return FAQ and step-by-step instructions for how to start a return here: 🔗 Returns FAQ

Return Conditions

• New and Unworn: Items must be unwashed, free from debris (including pet hair), and have original tags or packaging. If you purchased a product as part of a set, the entire set must be returned.
• Original Packaging: All original tags, labels, and packaging must be intact and included.
• Return Window: Returns must be postmarked within 30 days from the original delivery date.
• Exclusions: Items that are Final Sale cannot be returned.
• Defective or Damaged Items: If you believe your item(s) have a manufacturing defect or damage, you can submit a request HERE.

Return Requirements

• Pre-authorization: All returns must be pre-authorized. To initiate your return, click HERE.  For returns containing 9 (nine) or more items, two separate returns may need to be submitted. 
• Condition: Items must be new, unworn, and in their original packaging to qualify for a return.
• Exclusions: Final Sale items, The Baby Bee Box, Baby Bee Bags, and gift cards cannot be returned. Some specialty products and giveaways may have separate return conditions.
• Items that do not meet the above conditions may not be accepted for return.

Burt's Bees Baby does not process exchanges.  For further assistance, please CONTACT US